Fast answers forthe questions people ask most.
This page collects the most common Konvrt questions around privacy, pricing, limits, workflows, and API access so users can get answers before opening support threads or digging through multiple pages.
Privacy-first answers
See what stays local, what metadata exists, and how data handling works.
Pricing and refunds
Understand plans, paid access, and refund expectations quickly.
Workflow clarity
Understand when to use converter, tools, batch, or API access.
Related pages
Still unsure?
If the FAQ does not cover your case, email support@konvrt.com for product or billing questions, or privacy@konvrt.com for privacy-specific issues.
Common questions
Straight answers without digging
Do my files get uploaded to Konvrt servers?
No. Konvrt processes files locally in your browser whenever the workflow supports local-first processing. We do not upload, store, or inspect the file contents you convert on those workflows.
Do I need an account to use Konvrt?
No. You can use the free tier without creating an account. Accounts are mainly useful for features like history, dashboard access, paid plans, and developer workflows.
What is the difference between the converter, tools, and batch pages?
The converter is for changing file formats, tools are for focused image tasks like compressing or resizing, and batch is for applying repeatable settings across multiple files in one workflow.
Does Konvrt offer refunds?
Yes. Konvrt offers a 30-day money-back guarantee on purchases. For help with refunds or billing issues, contact support@konvrt.com.
Do paid plans unlock API access?
Yes. API access and API key management require a Pro or Team plan. Free users can still use the manual browser-based workflows.
What happens if I hit a free plan limit?
You can continue later when the limit resets, or upgrade to a paid plan for broader access and fewer restrictions depending on the workflow.
Where can I ask product, billing, or privacy questions?
Use support@konvrt.com for most product and billing questions, and privacy@konvrt.com for deletion requests or privacy-specific inquiries.
Does Konvrt work on mobile?
Many browser-based workflows work on modern mobile browsers, but some advanced features depend on browser APIs or device resources and may work best on desktop.